Fatal Errors Managers Make


I’ve been in a manager role for over 15 years.  It started back in my early 20′s when I managed surf and skate shops in San Diego and currently I’m a Vice President of Community Relations for a social shopper media company called Collective Bias.  In my current position, I manage over 1800 people which includes part time to full time contractors, full time employees and 1700 bloggers.

Although I have managed people for many years, I am always learning and continue seek out different ways of managing.

I just finished the book 13 Fatal Errors Managers Make and How You Can Avoid Them by W. Steven Brown and would love to share the key learnings I took away.  Some of these are things I already knew, but one can never be reminded enough.

  1. No effective manager allows an employee to enter his or her office with a problem that the employee does not carry out the door upon leaving.  It’s fatal to your time, and their performance.
  2. The wise manager seeks his closest friendships outside the company, because he thereby avoids the great temptation to establish improper affiliations in the workplace.  This is especially hard when you work in a startup.  We are in our 4th year at Collective Bias and some of us have been with the company since the beginning. Having spent MANY hours together has brought us very close to each other and our families.
  3. If someone comes to a meeting late, assume that that person has a reason for doing so.  If someone leaves early, assume that reason is perfectly acceptable.  On the other hand, if there is perpetual lateness, then it’s time to privately find out why.
  4. Deal with employees one on one.  This is a BIG one.  If you are upset or have a problem with someone’s behavior, speak to them privately.  Leaving the office is best, but reprimanding someone in front of other employees can be more fatal to your employees respecting and trusting you.
  5. Never do anything with an employee that you would not do with your firm’s number one client or customer.  I don’t think I need to elaborate on this one.  It’s completely self explanatory.
  6. To manage you cannot put the welfare of any individual above the welfare of the organization.  Everyone who manages effectively lives by this rule, and sometimes it hurts.
  7. Draw the employees husband or wife into the employee’s success.  Take any opportunity to thank him or her for being supportive of the employee.
  8. Never reprimand a person until he has demonstrated the desired behavior.  Successful managers refuse to condone incompetence.  If someone joins your company and doesn’t possess the skill set you hoped for, then it’s your duty to train and coach them.
  9. Positive confrontation calls for the manager to act quickly, before the problem grows.  This is one that managers struggle with ALL the time.  No one likes to have hard conversations, but they are crucial to your growth as a manager and to the growth of the employee.  Crucial!
  10. Set company or division goals and make it a game.  If goals are met, give everyone a prize.  As a company we have sales goals and every time we have a goal, we have achieved the prize dangling at the end of the stick.  From new a iPhone 5 to American Airlines vouchers when there is a prize at the end of the finish line and everyone works together as a team to win, it seems to be the key at getting results.
  11. Know your people, but if you become a marriage counselor of financial advisor, you have overstepped your boundaries.  I know you want to be there for your employees, but you need to set boundaries and you need to be clear when they have been overstepped.  I have stopped someone mid conversation to let them know they were sharing too much.
  12. Don’t rank employees.  This is something that I made the mistake of doing just a few months ago and stopped because it hurt some employees feelings.  I never thought about how it would make  someone feel when I did it.  I actually thought it would encourage the ones at the bottom to rise to the top.  For some it did and the competition was on full force, but some others gave up because of the embarrassment it caused them.
  13. Gradually transition responsibilities.  Just because you promote someone into a manager position from a non-manager position doesn’t mean they are going to suddenly act like a manager.  Give them time to transition into their role and make sure you are coaching them along.  This will prove to be more successful and benefit you and your new manager.

Ten Years of Marriage: Love, Loss and Starting Over


Today marks 10 years of marriage for me and my husband.  Ten years ago we exchanged vows at the Monte Carlo in Las Vegas, only a few months after we had met.  We met at the mall of all places.  I managed the men’s clothing store, Express (formally Structure) and he managed a T-Mobile store.

Your first reaction might be to say, “Congratulations!”, but I need no congratulations today. We have been going through a divorce for the past 10 months.

I’ll never forget the day we met.  T-Mobile had a theft one evening after my hubby and his team had left for the night. He came to see if I or anyone from my team had seen anything suspicious.  I was no help because I had been off that evening, but we ended up talking for about an hour that day.  I remember telling one of my co-workers, “That guy talks a lot!” like he was so annoying.

I continued to spend time with him and after a few dates we quickly fell in love.

We found a cute apartment one block from the beach in Carlsbad, CA.  We were so in love that we moved in together within a month.  About 2 months later, I found out I was pregnant.

I actually remember the “oops” night and remember thinking, “Oh well.  I love this guy and if I get pregnant, I get pregnant.”  I was at that stage in my life where all my friends were married or getting married and I was ready to quit the single life and move forward as well.  I wanted the husband, 2.5 kids, house on a court…the married life that I had dreamed about as a little girl.  Little did I know what goes into that world and that life.

My parents’ marriage is one of those rare fairytale marriages that I dreamt I would have.  They married when my mom was 18 and my dad was 25.  They met one night at a college party and walked down the aisle two months later.  They are still married today and I only have one memory of them having an argument, but no words were exchanged.  I wanted their fairytale marriage from my very first date as a teenager.

I was about 4 years old when their fight happened.  I sat in the garage with my dad while he worked on this really old car of his.  It was something out of the 40′s, big and black with a bench seat in the front.  I remember sitting behind the wheel, pretending that I drove while he worked.  My mom came into the garage upset and told my dad she was leaving.  I don’t remember the exact details , but I remember feeling like I was never going to see my mother again.  These memories are coming back to me as I write this post. I forgot I even had them, but they are making things a bit clear when I look at my reactions in my own marriage.

When the hubby and I started having arguments, I didn’t really know how to handle them.  I had never seen my parents argue, so I thought I should avoid the confrontations.  I wouldn’t talk about our problems with him.  I would do my best to bury my feelings until they would surface from major build up and explode.

When they exploded, my first reaction was to get a divorce, every time.  I didn’t know any other way of handling these feelings.  Shutting down put a temporary band-aid on hurt feelings.

The fights got worse and worse through the years because of the build up and then release of feelings.  Feelings I had no idea how to manage.

It wasn’t only me that had a problem communicating.  The hubby also had a polar opposite way of dealing with arguments.  He argued until he was blue in the face and I could get no word in edgewise.  Our dysfunctional arguments evolved into a dysfunctional relationship. When we finally hit rock bottom, he wanted to go to a counselor and in my eyes, it was too late.

Our marriage faced another major difficulty – his mother. She lived with us throughout our entire marriage and made it very difficult for us to have a functional marriage.

She was very critical of me, to me.  Domestically domineering, she worked very hard to run our household, taking responsibilities that I wanted and needed to do as a wife.  I never knew what it was like to be a wife or a mother in my own home because a lot of what goes into that, she did.

Some have called me a saint for dealing with her for so long.  I call myself a coward and a submissive for letting her ruin the chapters in my life I will never experience.  I will never get those years back and never know what it was like to be a young bride, with a young family, in my own home in suburban California.

Sometimes I wonder if things would have worked out if his mother hadn’t lived with us.  Our relationship weighed under a lot of pressure because of the way she treated me, in my own home.  Most of our arguments involved my MIL and there were times when she would physically be involved in those arguments.  She finally started shutting her door and butting out, but by then, the damage had been done.

Today, I live in an apartment in Arkansas while my 3 daughters, husband and mother-in-law live together in the home we purchased in Florida.  I die inside every day I think about what was taken away from me.  The chapters I lost, the years taken from me.  I blame many things and people, I blame myself.

There are some good things that came from this experience. I add new chapters to my story every day. I thank God for my 3 beautiful, sweet angels; for the strength I found to remove myself from the dysfunctional home I helped to create; and for the people who have entered my life.

They help build me up and show me that I can live a happy life filled with love and communication.

Making Hard Decisions

Life is full of hard decisions.  As we get older they get progressively harder because more people join our lives and are affected by those decisions.  As a mother of 3 beautiful girls I recently had to make one of the hardest decisions of my life…at least I hope.

I flew back to Florida last week for my monthly trip to see the girls.  During this trip, I was also going into mediation with my soon-to-be ex-husband.  We had been together for 8 years when I knew for sure that it was completely over.

During those 8 years, we had had some ups and downs throughout the marriage. I wanted to leave several times before now, but I tried each and every time to work through it — even if it meant pushing my hurtful feelings aside and dealing with the unhappiness.

The state of Florida orders all divorcing couples to go through mediation to see if they can resolve custody and support issues without going before a judge. Prior to mediation day, I had planned meetings with the girls’ teachers to let them know what was going on and to form a relationship with them.  The teacher meetings went better than I expected and I left each meeting feeling conflicted in  my plan  for the girls.

I had arrived in Florida intending to fight for full custody of the girls.  After seeing the girls’ teachers and seeing the girls themselves happy to see me, but happier to go back home and to school each day, my plan changed.

They make straight A’s, and their teachers didn’t even know their parents were going through a divorce because the girls are so happy in class. They were both student of the week  within the first  few weeks of school.  I decided I couldn’t break their hearts or their father’s heart by taking them from their home on Florida.

I went in knowing exactly what I wanted and that I would leave if I had to change anything.  I wanted shared custody.  I wanted to make shared decisions with their dad on health, religious and school issues.  I wanted half of  Christmas break. I wanted 8 weeks in the summer.  I wanted every other Spring Break and  every other Thanksgiving.  I wanted a four day weekend every month and I wanted Mother’s Day.  If I didn’t get all of that, which is an amount of time sharing I could live with, I would leave and fight for full custody.

Mediation took 10 hours. All we resolved were the custody and visitation questions, but those are really the most important ones.

Next up…financials.  And, I won’t be sharing those details.

Requesting Prayers Please

I can never prepare myself enough for my monthly trip to Florida.  I haven’t shared this openly just yet, but I’m going through a divorce.  I live in Arkansas and my girls are in Florida with their dad and grandmother.  I fly to see them every month for about a week at a time.  It is by far the most emotionally trying thing I have ever experienced in my life, and I would not wish it upon anyone, ever.

About a week before I fly out I get stressed and a little depressed.  Knowing I have such a short period of time to spend with them I worry over what we will do each day.  I want to spend high quality time with them, so I stick to activities where we can talk, play and interact with each other.  I took them to see a movie once and decided it was a huge waste of quality time. That was the last time we saw a movie as an activity.

With the cancer scare just a week ago, getting paperwork prepared for my lawyer and getting ready for Bloggy Bootcamp Dallas, I didn’t have time or energy to be worried about what activities the girls and I would do.  I ended up planning the week on my plane trip out to Florida.

This trip was different.  They had a holiday day off school Monday, so I picked them up Sunday night.  Monday we bowled, swam, shopped a little and then ended the night at their favorite restaurant, Olive Garden.  The  thing that was different was having to take them home in the evening.  I usually have them an entire week without interruptions.  I did however get to keep my 3-year-old since she isn’t going to school yet.  She was thrilled to get to come back to the hotel with me.  She talked the entire ride back…I’ve never heard her talk SO much!

I’m lying here in the bed next to her, typing this post in the dark of the morning feeling really sad.  I miss having her warm little body next to me, so close that I can reach over to caress her hair or rub the warm skin on her arm.  I miss all three of them.  I have that happy/sad emotion going on in my heart and it sucks.  I’m grateful that in my line of work I can visit them each month, but being so far away is one of the hardest things a mother can experience.

My divorce mediation takes place later this week. I’m going to need lots of prayers on Thursday.  I need everyone to pray that we can reach some equitable and start moving toward a conclusion to this process. I’d hate for some judge, who doesn’t know or care about my girls, to make decisions on their lives.  I’m hoping the ex and I can agree on decisions that will affect their lives forever in positive ways.

Divorce is never easy, and this has been hard on everyone. Please keep us all in your thoughts and prayers this week. We can use all the help we can get.

Strengthening My Relationship With Him

My life has been pretty tough lately.  The recent cancer scare basically jolted me into realizing that my support system, although eye opening, lacks a key piece and even though I had been reaching out more than ever lately, my relationship with him was frail.

Nine years ago I attended a bible study class called  Bible Study Fellowship (BSF) while living in San Diego.  I had been invited by my best friend Lisa, who attended with her mother and a few other close friends.  This was a blessing.  I had struggled with finding myself , was at the age that I felt I was ready to get married and settle down and had just moved back into the area from Orange County.  I needed some serious grounding, friendship and uplifting.  BSF brought me all of that and then some.

I made a close connection with my friend Lisa and felt welcome, open arms all around me.  Then I got married, got pregnant and moved about an hour outside of San Diego.  I could no longer attend the BSF classes in Escondido.

After getting settled, I started attending BSF again with a girlfriend in Temecula.  Again, I felt fulfilled and spiritually nourished.

The last few months have tried my emotions as well as my overall spirit.  I have struggled with a multitude of different emotions and although I have support from friends, family and co-workers, I have lacked in my relationship with God.

I found a BSF class in my local area and decided to start the classes again.  In the past I attended with friends.  They have either invited me or I invited them.  We’d carpool together, sit together until it was time to break out into our respective groups and even have lunch together after class.

This time, I went alone and made a few new friends.  It was just as welcoming and warm here in Arkansas as it has been in the past while living in Southern California.  Just being there, listening to God’s word and sitting in a room filled with women all seeking the same thing…It felt amazing.

9/2/1992 The Day My Life Was Spared

Me and my girls 2012

20 years and 5 days ago I was thrown from my Jeep Wrangler while driving home from the library in Dublin, Ohio.

It was a cold, wet day in September — one of those days where it’s best to stay inside while snuggled on the couch with a good movie, a warm blanket and a sweet treat baking in the oven.

I had a cold and the last thing I wanted to do was go to the library to do research for a paper. Since it was a group project, I didn’t want to let the group down, so I pushed my tired being out of bed and out the door and even offered to drive everyone there.

While at the library I remember feeling achey and tired.  We finished up fairly quickly and headed back home.  Back in 1992, the road we took had only two lanes.  I couldn’t tell you what the road is like now as I haven’t been back since.

The rest of this story is fuzzy to me.  My recollection of how the accident happened is a mystery, but this is what I think happened.

I hadn’t yet purchased the bench seat for the back of the Wangler, so it only had two seats.  I was with my friend and her boyfriend, Jen and Chris.  She was sitting on his lap and neither of them were wearing a seatbelt.  I myself wasn’t safely strapped in either which was unusual for me.  I’m guessing I was feeling so sick, that the seatbelt wrapped across my body seemed more painful than it was worth.

I remember loud music and cigarette smoke.  I have images of arms moving to the music.  Then nothing.

I woke up on the hard, wet, dirty ground and as I gazed up I realized I was under the guard rail on the side of the road.  I turned my head and my Jeep was upside down to the right of me.  I blacked out.  The next thing I remembered wa the inside of the ambulance.  I blacked out again.  Then I was lying on a hard cold gurney for hours.

I’ll never forget the most humiliating part of the emergency room.  It was when the cute EMT guys had to cut the sweatshirt I was wearing right down the middle so they could x-ray my chest, shoulders, neck, etc.  I had been home sick for a few days and had neglected to shave my armpits.  Ever since this accident I do not leave my home without shaved legs and armpits, ever.

It took months to recover fully.  I broke a shoulder and had some pretty bad road burns on my back.  I still have scars from the spot where they later removed chunks of gravel in my arm.  The injuries were surprisingly minimal for being thrown from a moving car but I still missed an entire semester of school.  Depression hit me hard.

I should have jumped for joy after hearing that my car had been totaled and I escaped with minor damage to my body, but that only made it worse.   I kept thinking over and over, why me?  Why was my life spared?  How did I manage to fly out of a moving vehicle that flipped over and totaled?  Why wasn’t I wearing my seatbelt that day when I ALWAYS wore my seatbelt?  Why, why, why?

The police told me that if I HAD worn my seatbelt I would have died.  I was spared because I WASN’T wearing my seatbelt.

Even though in this accident I lived because I wasn’t wearing my seatbelt,  I now ALWAYS wear my seatbelt and make sure everyone in a car with me wears theirs as well.

I am lucky that my frieds escaped harm, too.  They were not wearing their seat belts.  My friend Jen did not have even one scratch on her body and she landed on her feet.  Chris had a cut on his forehead that needed stitches.  Had something terrible happened to them, or if the had died, I wouldn’t have been able to live with myself.

My life as I know it today wouldn’t be the same.  I count my blessings every day and have learned little by little why my life was spared on 9/02/1992. You can see three of my biggest blessings in the photo above.